FREQUENTLY ASKED QUESTIONS
When you receive an item, whether or not it matches the picture can depend on several factors. Generally, reputable sellers strive to ensure that what you receive closely matches the image shown. However, slight variations can occur due to differences in lighting, screen resolutions, or even manufacturing differences. If you’re concerned, you might want to check the seller’s return policy or reach out to customer service for clarification before making your purchase.
To find your sales receipt, you can check the following places:
Email: Many online retailers send a confirmation email with your receipt. Search your inbox for keywords like “receipt,” “order confirmation,” or the retailer's name.
Retailer’s Website/App: If you made the purchase online, log in to your account on the retailer’s website or app. Look for a section like “Order History” or “My Purchases” where you can view and download receipts.
In-Store Purchase: If you bought something in person, the receipt should have been given to you at the time of purchase. If you lost it, you might be able to request a duplicate from the store’s customer service.
Bank or Credit Card Statement: Check your bank or credit card statement for the transaction details. While it won’t be a full receipt, it can provide proof of purchase.
Customer Service: If you’re having trouble locating your receipt, contact the retailer’s customer service. They may be able to assist you in retrieving it based on your purchase information.
Returning an item typically involves a few key steps. Here’s a general guide to help you through the process:
Check the Return Policy: Review the retailer’s return policy to ensure the item is eligible for return. This information is usually available on their website or included with your purchase.
Gather Documentation: Find your receipt or order confirmation and any original packaging or tags that came with the item.
Contact Customer Service (if necessary): Some retailers require you to notify them before returning an item. Contact their customer service for any specific instructions or return authorization if needed.
Prepare the Package: Repack the item securely in its original packaging, including all accessories, manuals, and tags.
Return Method:
- Online Orders: Print a return label if provided or follow the retailer’s instructions for returning items by mail.
- In-Store Purchases: Visit the store with the item, receipt, and original packaging. A store associate will assist you with the return process.
Send the Item: If returning by mail, attach the return label and send the package through the specified shipping method. Keep the tracking number for your records.
Follow Up: Once the item is returned, monitor your account for a refund or replacement as per the retailer’s policy. If you don’t receive an update within the expected timeframe, follow up with customer service.
Each retailer might have slightly different procedures, so it’s always a good idea to refer to their specific return instructions.
You can Contact us from-
E-mail: info@indiehomestyling.com
Phone no.+91 8491879611
Address:-2326,Sewa Ram Oil Mills colony Civil Lines,Jhansi,U.P-284001